Terms of Service

Last updated: 11 June 2026

These terms govern subscriptions and meal deliveries by Twenty Four Hour Preparing Meals (License 282892), operating as 24meals / Twenty Four Meal Prep, Qatar ("we", "us"). By subscribing on app.24meal.qa or our iOS app you agree to them.

1. Subscriptions & delivery

• We deliver across all of Qatar. Meals are prepared the day before your meal day and handed over in the evening for next-day consumption. Keep meals refrigerated and consume by the date on the label.
• Your plan's price includes the meals you selected and a delivery fee per delivery day, both shown before you pay.
• New customers' first delivery starts two days after subscribing; returning customers, one day.

2. Changes, skips & pauses

• You can change meal selections, skip a day, or pause your subscription in the app.
• Kitchen cutoff: our kitchen locks each day's production at 6:00 AM (Qatar) on the cooking day — one day before delivery. Changes or skips after that cutoff take effect from the next unlocked day; food already in production cannot be changed or refunded.

3. Cancellation & refunds

• You may cancel at any time, in the app or by contacting us.
• Refund amount: we refund the pro-rata value of undelivered days — days whose kitchen production has not yet been locked at the moment you cancel. Days already delivered or locked at the 6:00 AM cutoff, including their delivery-fee share, are not refundable.
• Refund method: refunds go back the way you paid — cash payments are refunded in cash (our team contacts you to arrange it); card payments are reversed to the original card.
• If a delivery fails for a reason on our side, that day is treated as undelivered and refunded or redelivered.
• The exact refund amount is shown in the app before you confirm a cancellation.

4. Payment

• We accept cash on delivery, and card payment online where available. Card payments are processed by our payment provider; we never store your card number.
• A subscription with an unpaid previous balance cannot be renewed until the balance is settled.

5. Allergies & dietary needs

• Declare allergies in your profile — our kitchen plans around declared allergens. Meals are prepared in a kitchen that handles common allergens; trace contact cannot be fully excluded.

6. Contact

Questions, cancellations, refunds: support@24meal.qa or WhatsApp via the app. See also our Privacy Policy.